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Return and Cancellation Policy

Damages, cancellation, returns & refund policy

Damages & Issues

  • Please inspect the order upon reception and contact us immediately if the item is defective, damaged or if the wrong item is received so that the company can evaluate the issue and make it right.
  • In case of any physical damage to the outer or inner packing, If the product is received in a damaged condition, the customer can call or email us or can get in touch with us on our registered address and contact details. Please do share an image of the condition in which the product was recieved
  • Product Packaging damages or any other tempering with the product will be considered as damaged product


  • Order cancellations have to be made within 24 hours after placing an order. To cancel the order, the customer will have to contact our customer services by sending an emailing or calling us at registered details, and giving the reference of the order number with other details
  • In case we receive a cancellation notice after the order has already been processed by us the order will not be cancelled.
  • The company has complete rights to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by and accept its decision regarding the cancellation.
  • In case the order does not reach within 10 days after confirmation, or if there is a manufacturing defect in the product ordered, the customer will be entitled for a full refund in the form of credit/ funds transfer


  • We have a 3-day return policy, which means the customer will have 3 days after receiving the item to request for a return if there is any problem as specified in the Damages & Issues Section
  • Due to the perishable nature of our products, we will not accept opened returned merchandise
  • To be eligible for a return, the item must be in the same condition that the customer has received it in, unused with tags intact and in its original packaging
  • To initiate return, the customer can contact us at registered address. Once after the return request if generated the customer will be shared with the return acceptance, once confirmed the company will send the instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted.
  • In case our reverse pick up service is not available at the customer’s location, the customer will need to self-ship the product via any reliable courier partner and the courier charges shall be reimbursed

Acceptable Reasons for Returns:

  • If the product is Damaged, Leaking, Tampered, Broken Product or Package
  • Wrong Product Delivered
  • Product Post Expiration Date
  • Incomplete Order / Missing Products


Refunds Will not be issued if :
  • Sale items: Returns on sale items or promotion items or gift cards or any other products sold through our website as a part of promotional campaign will not be accepted
  • The product returned is noticeably damaged and/or tampered with by the customer
  • The shipping address entered while placing an order is incorrect
  • If the product has been consumed partly and then decided to return it based on whether the customer doesn’t like the taste or any such unverifiable causes
  • Or If the customer doesn’t comply with the returns policy stated above
  • We will notify once we’ve received and inspected the returned item, and will let the customer know if the refund was approved or not
  • If approved, the customer shall be automatically refunded in full. Please remember it can take some time for the bank or credit card company to process and post the refund too
  • The company will not issue a refund to anyone’s credit card who refuses a delivery, or in any way attempts to return a shipment
Refunds may be issued under following circumstances :
  • If the customer complies with the returns policy stated above
  • In case of product not in inventory at the stage of order confirmation, if the payment has already been made than it will be entitled for a full refund in the form of credit/ funds transfer
  • The shipping address is not serviceable by us
  • Any wrong payment or any other double payment done via same account due to technical reasons