Damages, cancellation, returns & refund policy

Damages & Issues

Please inspect the order upon reception and contact us immediately if the item is defective, damaged or if the wrong item is received so that the company can evaluate the issue and make it right.
In case of any physical damage to the outer or inner packing, If the product is received in a damaged condition, the customer can call or email us or can get in
touch with us on our registered address and contact details. Please do share an image of the condition in which the product was recieved
Product Packaging damages or any other tempering with the product will be considered as damaged product

Order cancellations have to be made within 24 hours after placing an order. To cancel the order, the customer will have to contact our customer services by sending an emailing or calling us at registered details, and giving the reference of the order number with other details
In case we receive a cancellation notice after the order has already been processed by us the order will not be cancelled.
The company has complete rights to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by and accept its decision regarding the cancellation.
In case the order does not reach within 10 days after confirmation, or if there is a manufacturing defect in the product ordered, the customer will be entitled for a full refund in the form of credit/ funds transfer

Sale items: Returns on sale items or promotion items or gift cards or any other products sold through our website as a part of promotional campaign will not be accepted
The product returned is noticeably damaged and/or tampered with by the customer
The shipping address entered while placing an order is incorrect
If the product has been consumed partly and then decided to return it based on whether the customer doesn’t like the taste or any such unverifiable
causes
Or If the customer doesn’t comply with the returns policy stated above
We will notify once we’ve received and inspected the returned item, and will let the customer know if the refund was approved or not
If approved, the customer shall be automatically refunded in full. Please remember it can take some time for the bank or credit card company to process and post the refund too
The company will not issue a refund to anyone’s credit card who refuses a delivery, or in any way attempts to return a shipment

If the customer complies with the returns policy stated above
In case of product not in inventory at the stage of order confirmation, if the payment has already been made than it will be entitled for a full refund in the form of credit/ funds transfer
The shipping address is not serviceable by us
Any wrong payment or any other double payment done via same account due to technical reasons